About the Opportunity
An established UK civil engineering and infrastructure business is looking to appoint an experienced Third Party Liaison Manager to support a portfolio of projects across its Northern region.
This is an excellent opportunity for someone with a background in customer engagement, stakeholder management or community relations to take ownership of regional engagement strategies, develop client relationships and ensure local communities remain informed and supported throughout major infrastructure projects.
Working closely with clients, local authorities, project teams and community groups, you'll play a key role in improving customer satisfaction, delivering social value and ensuring positive relationships are maintained from project planning through to completion.
Please note: This is a regional position requiring regular travel across sites throughout the Northern region.
The Role
You'll be responsible for leading customer, stakeholder and community engagement across multiple infrastructure projects, while supporting and developing the wider team.
Key responsibilities will include:
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Developing and implementing project-specific customer, stakeholder and community engagement strategies.
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Building and maintaining strong relationships with clients, local authorities, highway authorities and community groups.
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Managing third-party liaison activities, including highway notices and STATS plan requests.
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Monitoring customer satisfaction, social value and sustainability KPIs, identifying opportunities for improvement.
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Analysing customer feedback and performance data, presenting findings and recommendations to clients and internal teams.
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Supporting community engagement initiatives, public consultations and local events.
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Working with project teams to minimise disruption to residents and businesses during construction.
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Promoting social value initiatives, including STEM engagement with local schools and colleges.
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Supporting and developing the wider team, sharing best practice and improving engagement processes.
About You
We're keen to speak with individuals who have experience in a customer-facing, stakeholder or community engagement role, ideally within civil engineering, construction, infrastructure or utilities.
You'll ideally demonstrate:
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Previous experience in customer engagement, stakeholder management or community relations.
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Experience delivering service improvements and using customer insights and analytics to drive performance.
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Confidence presenting data, insights and recommendations to clients and internal stakeholders.
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Excellent communication, interpersonal and organisational skills.
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The ability to build relationships with a variety of stakeholders and understand differing customer needs.
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Strong IT skills, particularly across Microsoft Office packages.
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A proactive and flexible approach, with the ability to manage multiple projects and competing priorities.
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A full UK driving licence and willingness to travel across regional project sites.
Experience with social media and developing customer engagement campaigns would also be advantageous.
What's on Offer?
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Competitive salary.
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Company pension.
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Life assurance.
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Private medical cover.
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25 days annual leave plus 8 bank holidays and additional loyalty days.
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Company car, green car scheme or car allowance (dependent on position).
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Employee Assistance Programme.
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Flexible benefits through salary sacrifice.
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Leadership and management training.
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Ongoing professional development and career progression opportunities.
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8 hours paid volunteering leave.
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Long-term career opportunities with an established UK infrastructure business.
Interested?
If you're an experienced customer engagement, stakeholder or community relations professional looking for an opportunity to make a real impact across major infrastructure projects, we'd be keen to hear from you.