Tenant Liaison Officer
Linear Recruitment are currently partnering with a well-established social housing contractor as they search for a Tenant Liaison Officer for their Decarbonisation scheme in Chesterfield. As a Tenant Liaison Officer, you will be responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Responsibilities
- To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community.
- Carry out: choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
- Involvement in Social Value Returns, identifying, organising & participating in community-based events.
Requirements
- Ability to efficiently organise workload
- Customer service skills
- Strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
- Basic understanding of GDPR and Data Protection