Job Title: Freelance Resident Liaison Officer
Location: Site-Based – Ashington
Contract Type: Freelance / Self-Employed
Start Date: Immediate / As agreed
Rate: Competitive (dependent on experience)
About the Role
We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington. This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works.
The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards.
Key Responsibilities
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Act as the main point of contact for residents before, during and after works
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Provide clear, timely communication regarding schedules, access requirements, and any changes
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Conduct resident consultations, home visits, and drop-in sessions as required
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Manage and resolve complaints or concerns in a professional and empathetic manner
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Coordinate access arrangements between residents and site teams
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Maintain accurate records of communications, vulnerabilities, and special requirements
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Support the site team in delivering works with minimal disruption
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Ensure safeguarding and data protection standards are upheld at all times
About You
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Proven experience as a Resident Liaison Officer within social housing, planned works, or refurbishment projects
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Strong interpersonal and communication skills
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Confident dealing with residents in occupied properties
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Highly organised with strong administrative ability
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Able to manage challenging situations calmly and professionally
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Full UK driving licence and access to own vehicle (preferred)
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CSCS card (desirable)
What We Offer
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Competitive freelance day rate
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Opportunity to work on a reputable housing scheme
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Supportive site team environment
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Potential for ongoing freelance opportunities
If you are a confident, resident-focused professional with experience in housing or construction environments, we would love to hear from you.